Circle Lord for the Longarm

Vince and I were talking this week about all the lack of customer service. It makes me crazy when I call somewhere and can't talk to a human. I'm always really quick to fire off an e-mail or make a phone call when I feel like I've had bad service and I try to do the same thing when I've had excellent service although I'm never quite so fired up about sending that "great service" e-mail as I am when I've had bad service. But, for those of you who do not have longarm machines, you've probably gotten sick of hearing about the Baptist Fans template and the Circle Lord set up we use. Michael and Kay are the best! (and I'm not getting anything for saying this!) But here's my little story about them. Back in probably late 2003 I decided I needed the Circle Lord so I bought it. At the time I had the APQS Ult. I and because of the setup, the machine had to be raised by adding a few washers here and there. Just the thought of messing with the machine scares me to death so I never installed it. Every 5 or 6 months, I'd decide to do it. I'd write Michael an e-mail and say "I'm going to do it!" and he'd promptly (like within 10 minutes) write back with an encouraging note and say "let me know if you have any questions". Once I even got so close that I looked for all the supplies and I was missing something that I had originally had so I let Michael know and he promptly sent me another whatever it was. I'm sure he thought the Circle Lord would never get installed on my machine. In July, 04 I switched to the Millennium so I again wrote Michael and told him of my change. I think he might have sent me something else to make it work with the Millennium but still I didn't install it. In December, 04, we got 22 inches of snow and we were stuck for 6 days in the house. For part of that time, the satellite dish was covered in snow and not working so we had no TV. For part of that time, the antenna for the internet was covered in snow and not working so we had no internet. Good grief . . what can you do for 6 days with no TV and no internet? Hey . . I know! Install the Circle Lord (which took all of 5 minutes) but then I had a new toy so I was able to make circles while Vince twiddled his thumbs til he decided to brave the elements and figure out how to get the snow off the internet antenna and satellite dish. There has never been a time when I've written to Michael, that I didn't get a response within 10 minutes. The Circle Lord is an excellent product . . it fits, it works, it isn't hard to figure out, it isn't hard to use. If every company had half the customer service and business integrity of Circle Lord, doing business would be a pleasure and the world would be a happier place. And, now they have a blog! Check it out - Circle Lord Blog. Judy L.