Sunshine Quilts

Wednesday, January 04, 2006

Office Depot is my Favorite Store!

Gotta love Office Depot. I bought a Compaq laptop in July, 04 and I bought an extended warranty (through Kemper) on the recommendation of the Office Depot salesman. I began having hard drive problems mid-December and that's when the hassle started. Finally convinced Kemper on 12/24 that the computer needed help and they said they would send a box and a pickup tag for it. To make a long story short, the box never came and Kemper wouldn't even return our phone calls. This afternoon I had my limit! Boxed the computer, grabbed my receipts, went to Office Depot and asked to see a manager. Told him my whole sob story, showed him all my receipts. He said "let me see what I can do" and walked off. Came back with a Toshiba notebook and started showing me line by line what was different (better) than the Compaq I currently had. I explained that I didn't want to buy a new computer, I wanted mine fixed. He said "we're taking the old one and giving you a new one!" HUH??? Yes, I walked away with a brand new Toshiba that is BETTER than the Compaq. The hard drive on the new one is 100 GB and I think the old one was 60. The new one has a DVD burner and the old one had a CD burner with a DVD reader. Not to mention that the old one has been used every day for the last year and a half. So, the Office Depot manager gives me credit for everything on the old computer, rings up the new computer and tells me I'm getting $12 cash back and a $200 mail in rebate. The way I figure it, after rebates I paid about $800 for my old laptop so by the time I get the $200 rebate on the new computer, I've just gotten a $1,400 computer plus a $350 extended warranty for about $600. I am pretty happy! Hopefully by tonight I'll have EQ and IM and all my other "essential for living" programs back up and running! Judy L.

15 Comments:

  • YAAAAAAAAAAHOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!! How awesome is THAT!!!? Good for you for taking matters in your own hands. I'd have done the same thing but it would've been sent in to be fixed! LOL
    Hugs
    Laurie

    By Blogger Laurie, at 1/04/2006 01:43:00 PM  

  • Way to go!! Enjoy your new computer :-) There's nothing quite like one that works ALL the time LOL

    By Anonymous Anonymous, at 1/04/2006 02:52:00 PM  

  • Good for you! It's nice to know that "customer service" still means something once in a while!

    By Blogger Rosanne, at 1/04/2006 03:25:00 PM  

  • AWESOME!!! Congratulations on getting the system to work to your advantage! You go girl!

    By Blogger Carolyn, at 1/04/2006 03:44:00 PM  

  • I would say you had a very good day ! Happy New Laptop Day

    By Blogger Patty, at 1/04/2006 04:44:00 PM  

  • Oh Judy, I am so happy for you!!! That's the first Happy Ending to a computer crashing story I have ever heard!

    By Blogger Evelyn aka Starfishy, at 1/05/2006 04:56:00 AM  

  • Oh how wonderful! I always hem and haw over those extended warranties! I'm so glad they gave you a new one - and a better one to boot! This is wonderful news. I would be soooo lost without a computer! Got to love them - but also hate them at times!

    By Blogger Dawn, at 1/05/2006 06:11:00 AM  

  • cool!

    By Blogger The Calico Cat, at 1/05/2006 06:12:00 AM  

  • Good for you! Care to come teach me your assertiveness techniques so I too could get customer service sometimes??? :-)

    By Blogger quiltpixie, at 1/05/2006 06:46:00 AM  

  • So good to hear a nice customer service story for a change. Did you know that Office Depot also gives money to schools? Next time you are in there, just tell them what school you want to donate to and they should have a book of bar codes to scan. I am not sure of the percentage, but those things add up.

    By Blogger Jules, at 1/05/2006 07:50:00 AM  

  • You Rock!

    By Blogger Debra Spincic, at 1/05/2006 07:50:00 AM  

  • WOW! Way to go, Judy!! Glad that you got things taken care of. :o)

    By Blogger Tracey, at 1/05/2006 07:57:00 AM  

  • Sounds like a place that deserves our patronage!

    By Blogger Laurie Ann, at 1/05/2006 08:16:00 AM  

  • I love Office Depot too! But your story cinches it for me...WOW....that is great that they would do that for you!

    Bonnie

    By Blogger Bonnie, at 1/05/2006 08:17:00 AM  

  • Hooray! Enjoy the new computer and your return to all your "essential for living" programs!

    By Anonymous Samantha, at 1/06/2006 08:26:00 AM  

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